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Chicago Skyline Sunset | Photo by Pedro Lasta

City Services

About this
Section:

Explore this page to find essential information on everything from trash collection to parks and permits. Dive in and discover how we can support a thriving community together.

Top Requests

Rat Complaint

File a complain about a rodent/rat problem.

Garbage + Recycling

Find your garbage and recycling pick-up schedule.

Graffiti Removal

Report graffiti that is on your property, public property or on someone else's property.

Discount Transit Programs

"The RTA coordinates reduced fare and ride free programs for eligible older adults, people with disabilities, and military personnel."

Street Light Out

Report a street light outage.

Street Sweeping

Take a look at your street sweeping schedule. 

How to Submit a 3-1-1 Request

Learn how to use submit a city service request -
online or via their 3-1-1 mobile app!

Login or Sign-Up

It is highly recommended that you create an account for the Chicago 3-1-1 services  to ensure that you can accurately track and manage your requests.

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How to Submit a Request

Step 1:
Visit the 3-1-1 Site

Step 2:
Enter your concern in the search bar 

311 Request | File a Report | How-to

Step 3:
Once you choose a request, then click 
"Create a Request" -> "Sign-Up" if you haven't already

Step 4:
Enter the address of your concern

311 Request | File a Report | How-to

Step 5:
Describe your concern in the text boxes

Step 6:
Upload Files or Images (optional)

311 Request | File a Report | How-to

Step 7:
Enter your information OR remain anonymous

 

311 Request | File a Report | How-to

Step 8:
Review the information you entered to ensure the accuracy.
 

311 Request | File a Report | How-to

Step 9:
Finally, enter any additional information or upload files and click 
-> "Finish"

 

311 Request | File a Report | How-to

Check your Request Status

Step 1:
Visit the Site

Step 2:
Click on the "Check Status" Tab

Step 3:
Enter your Service Request #

Step 4:
Review your Status

 

311 Request | File a Report | How-to

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